Care Diploma Level 2: Units (With GLH)

Example of One Generic Pathway HSC Adults Level 2 QCF Diploma

A: Mandatory

Unit code Unit title Max 24 Credits Credit GLH
SHC 21 Introduction to communication in health, social care or children's and young people's settings 3 23
SHC 22 Introduction to personal development in health, social care or children's and young people's settings 3 23
SHC 23 Introduction to equality and inclusion in health, social care or children's and young people's settings 2 20
SHC 24 Introduction to duty of care in health, social care or children's and young people's settings 1 9
HSC 024 Principles of safeguarding and protection in health and social care 3 26
HSC 025 The role of the health and social care worker 2 14
HSC 026 Implement person centred approaches in health and social care 5 33
HSC 027 Contribute to health and safety in health and social care 4 33
HSC 028 Handle information in health and social care settings 1 10

G1: Optional Context or Specialist knowledge Units

Unit code Unit title min of 2 credits, max 7 credits Credit GLH
DEM 201 Dementia awareness 2 17
ICO2 Causes and spread of infection 2 20

G2: Optional Competence Units

Unit code Unit title Credit GLH
HSC 2014 Support individuals to eat and drink 2 15
HSC 2015 Support individuals to meet personal care needs 2 16
HSC 2028 Move and position individuals in accordance with their plan of care 4 26
HSC 2005 Support individuals to carry out their own health care procedures 2 15
HSC 2007 Support independence in the tasks of daily living 5 33
HSC 3049 Prepare environments and resources for use during healthcare activities 3 20
HSC 2004 Contribute to Monitoring the Health of Individuals Affected by Health Conditions 2 18
TOTALS 48 371


46 credits is the minimum required, this plan provides 48 maximum

Example of a Unit within a Level 2 qualification

Unit 1: Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings, assessed for observation;
  • Unit code: SHC 21
  • Unit reference number: F/601/5465
  • QCF level: 2
  • Credit value: 3

Communication is, the process of two or more people being able to send or receive messages, through verbal, oral, non verbal and written interactions.

  • To ensure the well being of the people that the learner is caring for, it is essential that effective communication takes place. Also that the learner can demonstrate communication is not just talking!
  • Communication includes gestures, facial expressions, body language, appearance and positioning
  • Awareness of non verbal communication is very important whilst interacting with people that are being cared for
  • In health and social care it is important that communication is completed effectively to ensure there is no misunderstanding of others or from others

To enable the occupationally competent assessor to complete an assessment of the learner these are the following methods of assessment could be used

  • By carrying out an observation whilst you demonstrate your skills
  • To test your knowledge and understanding you will be asked questions
  • Further evidence can be gained through reflective accounts, witness statements, or recognised prior learning
  • Your evidence will be checked to ensure your competence is sufficient to meet the standards

Example of a Unit within a Level 2 qualification

Unit 2: Introduction to Personal Development in Health, Social Care or Children’s and Young People’s Settings
  • Unit code: SHC 22
  • Unit reference number: F/601/5470
  • QCF level: 2
  • Credit value: 3

A personal development plan is geared towards career progression, identifying strengths and weaknesses, capitalising on existing skills and maintaining and enhancing knowledge.

  • Understand what is required for competence in your work role and explore ways to prevent personal attitudes and beliefs obstructing the quality of work by reflecting on own background and experiences
  • Be able to reflect on own work activities to help you make sense and learn from experiences and new opportunities considering what could have been done differently
  • To plan and agree a personal development plan to identify gaps in knowledge using feedback from others, understanding the appraisal and supervision processes in the care sector by agreeing SMART objectives for development

To enable the occupationally competent assessor to complete an assessment of the learner these are the following methods of assessment could be used

  • To write a reflective account about your personal development, including updating your Curriculum Vitae (CV) and Job description
  • To test your knowledge and understanding you will be asked questions
  • Further evidence can be gained through expert witness or Recognised Prior Learning (RPL)
  • Your evidence will be checked to ensure your competence is sufficient to meet the standards

Example of a Unit within a Level 2 qualification

Unit 3: Introduction to Personal Development in Health, Social Care or Children’s and Young People’s Settings
  • Unit code: SHC 23
  • Unit reference number: F/601/5471
  • QCF level: 2
  • Credit value: 2

To assume equality and diversity means the same is wrong: understanding and embedding the concepts of equality, diversity and inclusion is fundamental.

  • Understand the importance of equality and inclusion within health, care or childcare settings and understand their differences
  • To be able to work in an inclusive way by understanding legislation, codes of practice and policies of a care workplace setting and to establish your understanding of interacting with individuals, including colleagues, adults using services, children and young people in childcare settings
  • Carry out research to access information, advice and support about diversity, equality and inclusion to update your personal development

To enable the occupationally competent assessor to complete an assessment of the learner these are the following methods of assessment could be used

  • You will be required to carry out assessor led research activities prior to a professional discussion
  • To test your knowledge and understanding you will carry out a professional discussion with your assessor
  • Further evidence can be gained through Recognised Prior Learning (RPL)
  • Your evidence will be checked to ensure your competence is sufficient to meet the standards

Example of a Unit within a Level 2 qualification

Unit 4: Introduction to Duty of Care in Health and Social Care or Children’s and Young People’s Settings
  • Unit code: SHC 24
  • Unit reference number: H/601/5474
  • QCF level: 2
  • Credit value: 1

Dilemmas or complaints may arise where there is a duty if care and if carried out in depth, the Common Induction Standards can provide excellent evidence of underpinning knowledge towards the diploma at level 2.

  • Understand the meaning and implications of duty of care which is not detrimental to the health wellbeing and safety of the child or adult
  • Know how to address dilemmas that may arise between an individual’s rights and the duty of care being aware of any existing comments and complaints procedures
  • Understand how duty of care contributes to safe practice and understand the procedures and to whom you should report any adverse events, incidents, errors and near misses

To enable the occupationally competent assessor to complete an assessment of the learner these are the following methods of assessment could be used

  • You will be required to carry out an assignment to demonstrate your understanding. (CIS can provide underpinning knowledge toward this unit)
  • A witness testimony may be required to validate how you contribute to safe practices if not observed
  • Further evidence can be gained through Recognised Prior Learning (RPL)
  • Your evidence will be checked to ensure your competence is sufficient to meet the standards

Example of a Unit within a Level 2 qualification

Unit 5: Principles of Safeguarding and Protection in Health and Social Care
  • Unit code: HSC 024
  • Unit reference number: A/601/8574
  • QCF level: 2
  • Credit value: 3

There are many definitions of adult abuse; many vary in scope and common elements. The learner will need to appreciate the importance of safeguarding individuals from abuse, by considering when individuals might be vulnerable to abuse and what a learner must do if abuse is suspected or alleged.

  • What do we mean by abuse and what are the factors contributing to vulnerability? You will explore these factors by recognising signs and symbols of abuse
  • Know how to take action regarding allegations of abuse, the importance of following legislation, policies and procedures in line with agreed working ways
  • Understand the national policies and local systems of safeguarding and protection from abuse, and investigating reports on serious failures
  • Understand ways of working with person centred values promoting choices and rights: decreasing the likelihood of abuse through promoting individual choices and decision-making

To enable the occupationally competent assessor to complete an assessment of the learner these are the following methods of assessment could be used

  • You will be required to carry out an essay or an assignment to demonstrate your knowledge and understanding
  • Common Induction Standards (CIS) can be used as Recognised Prior Learning (RPL)
  • The assessor may complete a question and answer session to fill in any gaps of knowledge
  • Your evidence will be checked to ensure your competence is sufficient to meet the standards

Example of a Unit within a Level 2 qualification

Unit 6: The role of the health and social care worker
  • Unit code: HSC 025
  • Unit reference number: J/601/8576
  • QCF level: 2
  • Credit value: 2

As a care worker or care assistant, you will provide practical help with daily activities to people those with physical or learning disabilities, older people, families or children. Perhaps you are volunteering as a care assistant through a range of these services or looking after a loved one. If this is the case you will need to fully understand the role of a health and social care worker to enable you to work effectively in the sector by:

  • Understanding and explaining the different roles, personal and working relationships in the health and social care sector to enable you to provide effective services for the service users
  • Explaining and demonstrating what policies and procedures would be in place to enable the care assistant to work in an ethical and controlled working environment by agreeing with the employer methods of working
  • Demonstrating working as a team and in partnership with others to improve communication when resolving conflict and how you would access other services to gain advice and support
  • Implementing systems to enable effective and agreed ways of working for the benefit of the service users

To enable the occupationally competent assessor to complete an assessment of the learner the following methods of assessment could be used:

  • Work based product evidence
  • Reflective Practice
  • Recorded Observation
  • Evidence will be checked to ensure competence is sufficient to meet the standards of the Awarding Organisation

Example of a Unit within a Level 2 qualification

Unit 7: Implement Person-centred Approaches in Health and Social Care
  • Unit code: SHC 26
  • Unit reference number: A/601/8140
  • QCF level: 2
  • Credit value: 5

The relationship between the service user and frontline worker is crucial to the experience of good quality/person-centred care/support. The 'Person-centred' approach promotes independence and autonomy rather than control; includes users choosing from reliable, flexible services; and is usually offered by those working with collaborative /team methodologies.

  • Understand person-centred approaches for health and social care, by evaluating person centred values and theoretical methodology to attain back ground information while being able to explain holistic approaches to meet the needs of the individual
  • Explain areas of how to work in a person-centred way when communicating with individuals to gather relevant information
  • Be able to establish and understand the process of communicating effectively when seeking support and advice
  • Demonstrate active participation in the well being of the individual, empowering participation in the individuals own care and addressing the possible barriers to active participation by supporting the individual’s right to make choices

To enable the occupationally competent assessor to complete an assessment of the learner the following methods of assessment could be used:

  • You may be required to carry out an essay or an assignment to demonstrate your knowledge and understanding
  • Reflective Accounts
  • Learning outcomes for most of this unit must be assessed a real work environment
  • Evidence will be checked to ensure competence is sufficient to meet the standards of the Awarding Organisation

Example of a Unit within a Level 2 qualification

Unit 8: Contribute to Health and Safety in Health and Social Care
  • Unit code: SHC 27
  • Unit reference number: R/601/8922
  • QCF level: 2
  • Credit value: 4

This unit is aimed at those working in a wide range of settings. It provides the learner with the knowledge and skills required to carry out their work to the standards required in a safe working environment.

  • Understand legislation relating to general health and safety policies and procedures and to be able to assess health and safety hazards by explaining how you would report potential health and safety risks
  • Describe your responsibilities relating to health and safety in the work place setting and explain the types of accidents and sudden illness accidents you would encounter to contribute too health and safety in health and care
  • Be able to make recommendations for the reduction of spreading infection by understanding your responsibilities for health and hygiene and know how to handle hazardous substances and materials
  • Understand how to prevent fire safety in the work setting by following emergency procedures and be able to implement security measures in the work setting and demonstrate the common signs and symptoms of stress, identifying triggers and techniques to manage stress using coping strategies

To enable the occupationally competent assessor to complete an assessment of the learner the following methods of assessment could be used:

  • You may be required to carry out an essay or an assignment to demonstrate your knowledge and understanding
  • Reflective Accounts
  • Learning outcomes for most of this unit must be assessed a real work environment
  • Evidence will be checked to ensure competence is sufficient to meet the standards of the Awarding Organisation

Example of a Unit within a Level 2 qualification

Unit 9: Handle Information in Health and Social Care Settings
  • Unit code: SHC 28
  • Unit reference number: R/601/8922
  • QCF level: 2
  • Credit value: 1

Handling sensitive and important information about individuals should to be handled in strictest confidence, the care worker needs to know how to access information in accordance with agreed ways of work to meet the recommended standards to achieve this unit. This can be achieved by:

  • Understanding the need for secure handling of information in health and social care settings in relation to relevant legislation, for example; the Data Protection Act.
  • Be able to access information in line with policies, procedures and codes of practice, and to be able to explain the need for action when there are concerns raised for example; security checks
  • To demonstrate work related reporting procedures accurately and provide sufficient information to be able to share and communicate information with individuals in confidence

To enable the occupationally competent assessor to complete an assessment of the learner the following methods of assessment could be used:

  • You may be required to carry out an essay or an assignment to demonstrate your knowledge and understanding
  • Reflective Accounts
  • Some learning outcomes for most of this unit must be assessed a real work environment
  • Evidence will be checked to ensure competence is sufficient to meet the standards of the Awarding Organisation
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