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CMI Level 5 Leadership & Management — Operational Excellence
Enhance your leadership skills to drive business success and step into senior roles.
Overview - CMI Level 5
The CMI Level 5 programme develops the practical management skills needed to lead teams confidently, uphold care standards, and make informed decisions that improve quality, staff performance, and ensures ongoing CQC regulatory compliance.
Learners build a strong understanding of operational leadership, effective supervision, performance management, and service improvement.
Training is delivered 100% online, supported by tutors with real care-leadership experience. You’ll receive clear guidance, assignment support, and free virtual workshops, giving you the structure and confidence to progress at your own pace.
Once completed, you earn an accredited, internationally recognised qualification that prepares you for senior positions such as Team Manager, Deputy Manager, Service Lead, or Registered Manager.
Access Skills offers a flexible, supportive pathway for care professionals ready to grow their career, and gain a respected management qualification trusted across the UK care sector.
Course Options: Award | Certificate
Who is this CMI qualification for?
This qualification is perfect for professionals looking to grow, lead, and deliver excellence in care.
Care Supervisors & Team Leaders
Professionals stepping into higher-level management roles within care services.
Registered & Deputy Managers
Leaders overseeing teams, departments, and daily service operations.
People & Budget Managers
Those responsible for staff, finance, service delivery, and quality outcomes.
Future Operational Leaders
Individuals aiming for senior, operational, or regional leadership positions.
Modules
The CMI Level 5 qualification is structured around practical units that build confidence in decision-making, team leadership, and strategic delivery.
Each topic connects theory to the realities of managing care services.
CMI Level 5 Award
- Managing Resources
- Project Development & Implementation
CMI Level 5 Certificate
- Operational & Strategic Planning
- Leading and Developing People
- Managing Projects Effectively
- Managing Change in Care Services
- Managing Finance and Budgets
By the end of the CMI level 5 course, you will know how to guide your team through change, raise service standards, and provide safe, person-centred care while keeping your organisation fully aligned with CQC requirements.
Entry Requirements
If you have completed the NVQ Level 3 Diploma in Adult Care and CMI Level 3 qualification, the CMI level 5 qualification is the next ideal step to strengthen your operational and strategic leadership capability.
- Learner must be 18years or over
- Experience working in a supervisory or management position. We recommend at least two years of management experience within a care or support service.
QUALIFICATION BENEFITS
For Individuals
-
Strengthen your ability to lead teams and services with confidence and accountability -
Manage people, performance, and resources effectively within a care environment -
Gain advanced knowledge in operational planning, quality assurance, and regulatory compliance -
Handle complex challenges and make informed, person-centred decisions -
Develop leadership qualities that inspire others and promote a positive workplace culture -
Progress into roles such as Deputy Manager, Registered Manager, or Service Lead -
Achieve Chartered Manager status eligibility
For Care Organizations
-
Improve service quality through stronger leadership -
Ensure compliance with CQC standards and organisational goals -
Embed reflective leadership and evidence-based decision-making -
Enhance staff retention by developing future leaders internally -
Strengthen collaboration across teams and departments -
Drive sustainable improvement with confident middle managers
Assessment
Your CMI level 5 learning is assessed through written assignments, reflective accounts, and work-based projects, all designed to apply leadership principles directly to your service.
There are no formal exams.
- Award
- Assignments and case studies based on operational care leadership
- Certificate
- Detailed strategic projects, including improvement plans and leadership evaluations demonstrating how you manage people, resources, and quality across your service
By completing these assessments, you’ll create a clear record showing how you lead your team and make real, measurable improvements to the quality of care provided.
Career Progression
Achieving the CMI Level 5 qualification positions you for senior leadership roles across health and social care.
You’ll be able to lead departments, oversee multiple teams, and contribute directly to organisational strategy and compliance.
After this qualification, you could progress into roles such as;
- Operations Manager
- Departmental Manager
- Divisional Manager
- Regional Manager
This qualification also puts you on the pathway to becoming a Chartered Manager, recognised internationally for your leadership excellence.
You can continue your professional journey by progressing to:
- Level 5 Diploma in Leadership and Management for Adult Care – for registered managers seeking to deepen sector-specific expertise
- Level 5 Diploma in Residential Childcare – for managers ready to support children in residential care setting
CMI Level 7 Strategic Leadership – for those ready to drive strategic change in health and social care
100% Online Learning
Study anywhere, anytime at your own pace
Tutor-Led Support
Get expert guidance & feedback from experienced professionals
Practical Assignments
Apply your learning to real-world business scenarios
Globally Recognised Certification
Boost your career with a respected qualification
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This course is designed for practicing or aspiring mid-level managers, such as operations managers, divisional managers, regional manager, specialist manager, and departmental managers.
The course focuses on:
- Principles of Leadership Practices
- Principles of Managing and Leading Individuals and Teams to Achieve Success
- Project development & implementation
- Operational & Strategic planning
Award and Certificate
Award: Requires at least one unit, with a minimum of 40 Total Unit Time (TUT) hours.
Certificate: Requires a minimum of 130 TUT hours, covering at least two units.
You must be at least 19 years old and have an excellent command of written English, including the ability to conduct research and use referencing
Upon completion, you can pursue qualifications further up the chain like the CMI Level 7.
